PLEASE READ BEFORE BOOKING:

1. We enforce a 24 hour cancellation policy. If you cancel with less than 24 hours notice, your booking deposit will not be refunded.

2. We require a deposit in order to book your service. This deposit is refundable up to 24 hours before your scheduled appointment time. In the event of a no show or cancelling with less than 24 hours notice, your deposit is nonrefundable.

3. An automatic 20% gratuity will be added to all services. Please contact our office with any questions.

4. Please note, our spa has an age requirement of 15+. All minors must be accompanied by an adult, and paperwork signed by their parent or guardian, no exceptions.

5. If looking to book a hair service, please contact Experience by Ember directly, as we are a separate business: EmberStark@experiencebyember.com, 619-961-5638.

We are committed to your safety during this time. Please reach out to us if you’d like to find out more about our COVID-19 safety protocol.